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Returns

Most products may be returned to ProTelecomSupply within 15 days of purchase. Returned items must be in new condition and unopened. Return shipping charges are the responsibility of the purchaser.  A 20% restocking fee will be charged on all returned items. Shipping charges are not refunded.  Printers and related products havea 30% restock fee due toe MFG Restrictions. Software, licenses and support are not refundable.  Special order items and parts are not returnable.  Product returns are refunded in original payment method or store credit depending on item type.   Please contact your sales rep for more information before purchase to verify return information on the product you are interested in.  All returns must be accompanied by an RMA #  please contact RMA@ProTelecomSupply.com to start your return process.  Items sent to us without an RMA # may not be processed and will be returned to the customer.  Buyer pays all return shipping.
 
RMA's
Products that are defective within 15 days of purchase may have a request submitted to rma@ProTelecomSupply.com for replacement. After 15 days defective merchandise requests should be submitted to the applicable manufacturer. Staff at ProTelecomSupply may be able to assist you in your repair/replacement request. Please contact repair-help@ProTelecomSupply.com if you would like assistance in obtaining replacement assistance.
 
• Products are to be returned in original box and in new and unused condition. 
• All cords, power supplies, CD’s books, etc. must be included. 
• Some items may not be returned if the manufacturer seal is broken, contact us for details before purchase.
• RMA number must appear on outside of shipping box. 
• Product must be packed properly in shipping box.

 

 

Special Instructions for Mobotix IP Camera RMA

Mobotix products purchased from ProTelecomSupply.com  are covered under our Premier Product Service Policy.  Customers can contact ProTelecomSupply to handle RMA  issues for the full manufacture warranty period of 2 years.  Please contact customer service for more information on this program.

 

Non Returnable Items:

Open or used items

Media or programmed Items -  disks, key cards, key fobs

Arecont Cameras

GeoVision Products

Axis Products

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We are fully authorized to resell and support all products and manufacturers represented below and others on our site where applicable

Axis Authorized PartnerVivotek Authorized ResellerExacqVision Certfied ResellerSony Security Preferred ResellerMilestone Professional Certified PartnerMobotix Authorized PartnerSmartvue Certified Distribution PartnerUbiquiti Certified Reseller

Exceptional Customer Service! Plus Free shipping on orders over $199

About The Penfold Group

Because our name is on the business, we work hard to make sure you get the best possible shopping experience. We look forward to hearing your comments at josh@protelecomsupply.com.

- Dr. Josh & Jenelle Penfold
CEO / COO

Large Selection and Fanatical Support

Pro Telecom Supply was created in the Spring of 2009 to build on the legacy and quality support of Penfold Electrical Service founded in Buffalo, NY in 1950. After several years of providing support and service to customers, ProTelecomSupply was created as an online resource for customers to find quality telecom and data products bundled with exceptional support. We are proud to be the Largest MOBOTIX Reseller in the USA for 2011!

 
 
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